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PLESK (Client-level Administration)

  1. Introduction to Client Usage
  2. The Client Home Page
  3. Domain Administration Page

  
Introduction to Client Usage

As a client (or an end user) on a Plesk server, you can remotely administer your account. With PSA, you no longer need to depend on your Internet provider's system administrator to manage tasks such as adding email accounts, changing domain parameters or obtaining an SSL certificate; you can do it all via PSA's graphical user interface. PSA is user-friendly. You do not have to know operating system commands or complex programming languages to take full advantage of the product; rather you only need to know how to navigate using a mouse and standard Internet browser. By accessing the PSA through your web browser, you can:

  • View and change your client record

  • Change your login password

  • Reconfigure your domain

  • Change your hosting settings

  • Create CSR's or self-signed certificates and/or install SSL certificates (IP-based hosting only)

  • Create email boxes, redirects, groups and autoresponders

  • Create web users

  • Create protected directories

  • View status statistics relating to your disk space and traffic

PSA warns you of any consequences before allowing you to execute a major change.

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The Client Home Page

When you log in, the Client Home page appears. From here, you can:

  • View the domain list

  • Search through the domain list

  • Edit your client record

  • View a detailed status report and traffic usage history

  • View and edit preferences for the account and the control panel

  • Create new domains

  • Register and manage domains via MPC

  • Utilize Additional Services (Extras)

  • Access and manage your domains

  • Log out of PSA

The domain list on this page displays all domains belonging to you. To the left of each domain name are three icons that indicate domain status. These icons appear as such:

[OK][ON][ON]

The first status icon indicates the status of the domain:

[OK] if the domain is operated within the disk space and traffic limitations.

[!] if the domain has exceeded disk space or traffic limitations. The PSA system evaluates disk space and traffic every 24 hours.

The second icon indicates whether the domain has been turned On or Off by the Administrator:

[ON] means that the domain is activated.

[X] means that this domain is presently turned off and presently deactivated or inaccessible. If the domain is turned OFF, no service will be rendered to the given domain.

The third icon indicates whether the domain has been turned On or Off by the client:

[ON] means that the domain is activated.

[X] means that this domain is presently turned off and presently deactivated or inaccessible. If the domain is turned OFF, no service will be rendered to the given domain.

When a new domain is created, a corresponding new entry is added to the Domain List. The Domain List also allows you to remove domains from the system. To remove one or more domains, follow these steps:

  1. Check the checkboxes in the Sel column of the Domain List corresponding to the domains you wish to remove.

  2. Click on REMOVE SELECTED. The Domain Removal page appears.

  3. For every domain you chose to remove the Domain Name will be displayed.

  4. If you are certain that the displayed information is correct and wish to proceed with deleting, check the "Yes, I wish to remove these domains" checkbox. Then click SUBMIT. If you decide to not delete these domains or wish to modify the list of domains chosen for deletion, click the CANCEL button.

  5. Both buttons will return you to the Client Home page, one submitting the changes, the other one leaving everything unchanged.

PSA allows you to search the Domain List for a certain pattern. It may help you in case you have a great number of domains in the system and you need to work with a particular one. To search in the Domain List:

  1. Select the input field and type in the pattern string.

  2. Click the SEARCH button.

  3. If there were any items found matching the pattern string entered, they will all be displayed in the form of the reduced Domain List.

  4. If no matches were found it will be so stated.

  5. The button SHOW ALL will revert to displaying the whole list of domains.

There is also another way to ease the process of working with a large list of domains. An option of sorting the list by several various parameters is made available to you. You can sort the Domain List by Problem State, Status (Admin), Status (Client), Creation Date and Domain Name. To sort the list by a certain parameter in ascending or descending order, click on the name of the parameter. An arrow will appear indicating the order of sorting: down for descending order, up for ascending.

If your contact information ever changes, you should update your client record.

  1. Access the client function by clicking the EDIT button on your Client home page.

  2. Your client record appears.

  3. Click in any text box to enter or edit data, or use the TAB key to move from one text box to the next. The Control Panel password and E-mail are the required fields.

  4. When you are satisfied that the information is complete and correct, click UPDATE.

  5. PSA informs you if you have not entered any of the required information. If the some of it has not been entered, return to the client record and enter it. Click UPDATE to save the edited information.

NOTE

You cannot change your Control Panel login name, only your password. To change your login name, you must contact the system administrator at your Internet provider organization.

If you change your e-mail address, it will not be updated in the DNS zone until you rebuild the zone by adding or removing DNS records or switching the zone on and off.

NOTE

You can leave editing any of the PSA client functions or properties at any time without saving your work. Click UP LEVEL to return to your home page and cancel any changes made.

The client report lets you view the status of your account. To access the report:

  1. Access your Client home page.

  2. Click the REPORT button. Your client account report appears.

  3. To print the report, use your browser's File/Print command.

  4. To email this status report, enter an e-mail address in the text box and click SEND BY E-MAIL.

  5. You can also view the traffic usage history, by clicking the TRAFFIC HISTORY button. The Traffic history page will open, where all data will be presented in a table. When you are finished with viewing the history, click UP LEVEL to return to the Client report page.

  6. Click UP LEVEL to return to the Client Home page.

When a client is added to the PSA system, in order to become a legitimate user this client needs to have the necessary permissions, privileges, quotas and limits set by the administrator. Click the PREFERENCES button on the Client Home page to access the page with three buttons: PERMISSIONS, LOGO SETUP, and DOMAIN TEMPLATES.

  • The PERMISSIONS button takes you to the Client Permissions page. This page allows you to view limits and quotas set for your account by the Administrator.

  • The LOGO SETUP button takes you to the Client Logo Setup page. This page allows you to set up the logo preferences for your account.

  • The DOMAIN TEMPLATES button takes you to the Domain Templates Management page. This page allows you to create configurable domain templates.

The list of features subjected to limiting by the Administrator:

  • Ability to create domains

  • Maximum number of domains the client can have

  • Total disk space

  • Total amount of traffic

  • Maximum number of web users the client can create

  • Maximum number of databases

  • Maximum number of mailboxes

  • Maximum mailbox quota

  • Maximum number of redirects

  • Maximum amount of mail groups

  • Maximum number of autoresponders

  • Ability to create Name-based hosting

  • Ability to create IP-based hosting

  • IP-addresses availability

  • DNS zone management capability

  • Log rotation management capability

You can set the number of lines (list items) to be displayed on the pages containing lists, to do that, type in the number of lines in the Display [ ] lines per page input field. Click UPDATE.

To set up or modify the logo preferences, follow these steps:

  1. Click the PREFERENCES button at the Client Home page, and then, when the Client Preferences page appears, click LOGO SETUP. The Client Logo Setup page appears.

  2. To submit a logo you must have the desired graphics file on your local machine. Choose the file from your local machine and click on SET. (*.GIF and *.JPG files only, 558x81 recommended).

  3. To attach a link, type the desired URL in the field provided and click on SET.

  4. The DEFAULT LOGO button will revert the logo back to the default Server Administrator logo in default language.

  5. Click UP LEVEL to return to the Client Preferences page.

To access domain templates management functions, follow these steps:

  1. Click the PREFERENCES button at the Client Home page, and then, when the Client Preferences page appears, click DOMAIN TEMPLATES. The List of domain templates appears.

This page contains a list of all created domain templates. Once you create a domain template you will be able to use it when creating new domains.

The list of domain templates can be sorted by name in ascending or descending order. To sort the list, click on the Name header of the list. An arrow will show the order of sorting.

You can search through the list for a certain pattern. It may help you in case you have a great number of templates in the list and you need to work with a particular one. To search through the list, type the pattern string into the text input field and click SEARCH. If there were any items found matching the entered pattern string, they will all be displayed in the form of a reduced list. The button SHOW ALL will revert to displaying the whole list.

To add a domain template, follow these steps:

  1. Click the ADD button located on that page. You will be taken to the domain template creation page.

  2. Enter the name for the domain template in the Template name field.

    The template allows to set the following limitations:

    • maximum disk space usage,

    • maximum traffic allowed (MB per month),

    • maximum number of web users,

    • number of databases,

    • number of mailboxes,

    • mailbox quota (KB),

    • maximum mail redirects,

    • maximum mail groups,

    • maximum mail autoresponders.

    To set the necessary parameter, check the appropriate checkbox, and type in a value for the parameter.

    Specify the time for the statistics to be retained in the Delete traffic statistics older than ... Months field. Set the Mail to non-existent user option to Bounce with phrase or Catch to address. Check the Allow scripting for web-users checkbox and enable Webmail if desired.

    Set the Virtual host type to:

    • None,

    • Name-based

    • IP-based

    To allow the use of FrontPage Server Extensions, check the checkbox for FrontPage support and FrontPage over SSL support. Authorization will be disabled by default. For security reasons, authorization should only be enabled when FrontPage extensions are in use.

    The following column of checkboxes controls the remaining selectable features for the domain template:

    • SSI support - Server Side Included scripting enabled.

    • PHP support - supports html documents that contain PHP scripts.

    • CGI support - an individual cgi-bin directory is created and CGI scripting is enabled.

    • mod_perl support - mod_perl scripting enabled.

    • Apache ASP support - Apache::ASP perl module enabled.

    • SSL support - maintenance of https protocol.

    • Web statistics - keeping the usage statistics for the domain.

    • Apache Error Documents - With this feature enabled, you will be able to use custom files for displaying them in the case of Apache errors.

  3. Click UPDATE to submit settings, UP LEVEL to discard unsaved settings and return to the Domain templates management page.

The template will be added to the list of domain templates and become available as option when creating a new domain.

To edit a domain template, follow these steps:

  1. On the Domain Templates Management page: select the template you wish to edit by clicking on its name in the list. The Domain Template Editing page will open, allowing you to change the desired options. Settings that can be configured on that page are absolutely the same as on the Domain Template Creation page.

  2. Click UPDATE after you are done with configuring the template.

NOTE

When altering a template, nothing will change for the domains that were previously created by means of this template.

To remove a domain template, follow these steps:

  1. On the Domain Templates Management page: select the template you wish to remove by putting a checkmark in the checkbox related.

  2. Click REMOVE SELECTED. The confirmation page appears.

  3. On the confirmation page, check the checkbox to confirm, and click SUBMIT.

From the Client Home page you can create new domains, provided the Administrator has enabled you to do that. To create a new domain:

  1. Click the NEW DOMAIN button at the Client Home page.

  2. The Client Domain Creation page appears with text boxes containing all the necessary client information.

  3. To create the new client domain, click in the New domain name text box and enter the name.

  4. Make sure a check mark appears in the www check box if users must include the www prefix to access this domain. If www is not required (typically because this domain is for local use only), click to clear the www check box so that it is unchecked.

    NOTE

    You must officially register a domain and Internet address before you create it in PSA. You can do this using the Register option available within PSA or through any of the Internet registration services.

  5. Select a domain template you wish to apply from the drop-down list, or the Create domain without template option, if you do not wish to apply template at that time.

  6. Click UPDATE to add the domain to the client's account. Repeat these steps to add additional domains.

    NOTE

    You can exit the domain creation function without saving your changes. Click UP LEVEL to discard all changes you have made to this record and to revert to the most recent version of the client record.

A domain is a virtual address on the Internet for any organization or entity. To an Internet user, a domain appears as space on one server, regardless of its implementation. Domains are identified by their familiar Internet URL (uniform resource locator) addresses. Syntactically, a domain name is a string of names or words separated by dots. For example, www.plesk.com is the name of the domain where Plesk's information resides on its servers.

A domain belongs to a client. For example, John Smith may be a programmer whose domain is aceprogrammer.com. In the same respect, the ABCDE, Inc. company may own a domain by the name of abcde.com. The Plesk system administrator at your Internet service provider's organization must create your domain. However, you can remotely administer your domain once the account is established.

NOTE

You must officially register a domain and Internet address before you create it in PSA. You can do this using the Register option available within PSA or through any of the Internet registration services.

From the Domain Administration page, you can manage several aspects of your domain, including:

  • Turn the Domain ON/OFF

  • Allow Domain User Access (Set up the Domain Level Control Panel Login)

  • Access the Domain Report

  • Access the Domain Preferences

  • Register a Domain

  • Access Additional Services (Extras)

  • Manage Mail for the Domain

  • Customize DNS settings

  • Manage Databases

  • Set up Hosting

  • Create Web Users

  • Create Protected Directories

  • Manage the Domain SSL Certificate

  • Manage Log Files and Log Rotation.

  • Handle all your files in a more convenient way by means of File Manager.

  • Access FrontPage Web Administrator from the PSA control panel.

  • Set up Anonymous FTP

There are times when you may need to deactivate a domain. You can turn a domain on or off when you are logged on as a client.

The domain status consists of three icons:

[OK][ON][ON]

The first status icon indicates the status of the domain:

[OK] if the domain is operated within the disk space and traffic limitations.

[!] if the domain has exceeded disk space or traffic limitations. The PSA system evaluates disk space and traffic every 24 hours.

The second icon indicates whether the domain has been turned On or Off by the Administrator:

[ON] means that the domain is activated.

[X] means that this domain is presently turned off and presently deactivated or inaccessible. If the domain is turned Off, no service will be rendered to the given domain.

The third icon indicates whether the domain has been turned On or Off by the client:

[ON] means that the domain is activated.

[X] means that this domain is presently turned off and presently deactivated or inaccessible. If the domain is turned OFF, no service will be rendered to the given domain.

To turn a domain ON or OFF, follow these steps:

  1. From the Client Home page, click the domain name that you want to work with from the list provided. The Domain Administration page appears.

  2. Click the ON/OFF button to change the domain's status.

  3. PSA asks you to confirm that you want to change the status of the domain. Click OK to change the status, or CANCEL to keep the current client status.

  4. If you are deactivating a domain, you should inform the domain owner why the status has changed.

The domain user setup provides entry to the PSA control panel within a single domain. Domain users have the ability to administer mail accounts, web users, databases, protected directories, and the domain ssl certificate. Limits to the domain user are set by the Client and/or Administrator using the Domain Preferences.

Access to the control panel for the domain user is done using https://'domain name':8443. The control panel login will be the domain name, and the password will be whatever is set through the control panel.

To set up the Domain User:

  1. Click the DOMAIN USER button at the Domain Administration page. The Domain User Properties page appears.

  2. To allow access to the control panel for the domain user select the checkbox Allow domain user access.

  3. Enter the password in the Password text box, and then enter it again in the Confirm Password text box. Select UPDATE to complete the creation of the domain user and return to the Domain Administration page.

  4. Selecting UP LEVEL will ignore any unsaved changes and return to the Domain Administration page.

The Plesk Server Administrator (PSA) keeps a summary of pertinent data for every domain on the PSA server. You can view this information at any time. At the top of the page, the domain being reported on is listed in boldface. The domain report includes the following information as is applicable to the given domain:

  • Domain owner (client contact name)

  • Domain status

  • Creation date

  • Domain user access

  • Disk space limit

  • Actual disk space

  • Hosting type

  • Virtual host type

  • IP-Address

  • FTP Login

  • FTP Password

  • Traffic limit

  • Actual traffic

  • Disk space used by httpdocs

  • Disk space used by logs

  • FrontPage support

  • FrontPage over SSL support

  • SSI support

  • PHP support

  • CGI support

  • mod_perl support

  • Apache ASP support

  • Apache ErrorDocuments

  • SSL support

  • Disk space used by httpsdocs

  • Web statistics

  • Web users

  • Anonymous FTP

  • Disk space used by anon_ftp

  • Mailboxes

  • Redirects

  • Mail Groups

  • Autoresponders

  • Disk space used by mailboxes

  • Databases

  • Disk space used by databases

From that page you can also access Web server statistics, Secure web server statistics, FTP server statistics, Traffic usage history, and send the report by e-mail if desired.

To view the domain report follow these steps:

  1. On the Client Home page, click the domain name that you need to work with. The Domain Administration page appears.

  2. Click the REPORT button to see the domain-specific information and statistics.

  3. From here, you can do several things:

    • You can send the report by e-mail. To do that, enter the e-mail address in the appropriate field and click SEND BY E-MAIL.

    • You can access graphical site statistics for the domain by selecting the WEB STATS, WEB STATS SSL, FTP STATS options. Clicking these buttons will open a separate window where you will see the site statistics for the given domain. It should be noted that Webalizer, by default, is set to update statistics for the domain once every 24 hours. If you attempt to access Webalizer before it has operated its first update you will receive a notice that Webalizer is either not running or has not yet been started.

      NOTE

      In order to be able to utilize Webalizer the Web statistics checkbox must be checked at the Physical Hosting Configuration page for this domain.

    • To view the traffic history for the domain, click on the TRAFFIC HISTORY button. The Traffic history page will open, displaying the information on traffic usage by Months and Years.

    • To print a copy of the domain report page, select File/Print in your browser and a paper copy of the report will print.

    • To return to the domain record, click UP LEVEL. The report will close and you will return to the domain administration page.

The Domain Preferences page displays the preferences that the Plesk administrator has set up for this domain. It also allows you to edit certain parameters.

The parameters available for viewing and editing from this page are:

  • Disk Space Limit - the amount of disk space allocated for this domain.

  • Maximum traffic limit - the maximum allowed amount of traffic per month

  • Maximum Mailboxes - the maximum number of mail accounts allowed for creation at this domain.

  • Mailbox quota - the limit set for the size of the mail accounts (mailboxes).

  • Maximum Mail Redirects - the maximum number of mail allowed for setting up at this domain.

  • Maximum Mail Groups - the maximum number of mail groups allowed for creation at this domain.

  • Maximum Mail Autoresponders - the maximum number of mail autoresponders allowed for setting up at this domain.

  • Maximum Web Users - the maximum number of web users allowed for creation at this domain.

  • Maximum Databases - the maximum number of databases allowed for creation at this domain.

  • The time the traffic statistics will be retained for.

  • For Mail sent to non-existent users, the client is able to select either a mail bounce message to return to the sender, or a catch-all email address to which the messages are sent.

  • The WWW prefix checkbox determines whether the given domain will require the www prefix in order to be accessed.

  • Allow Scripting for Web Users - enables the Web Users to download and execute scripts.

  • WebMail - allows utilizing access to mailboxes via web-interface. If the box is checked, the mailbox can be accessed by means of a web-client, which is made available from the URL: webmail.'domain.name'

To adjust the settings, follow these steps:

  1. From the Client Home page, click the domain name that you need to work with from the list provided. The Domain Administration page appears.

  2. Click the PREFERENCES button to access the Domain Preferences page.

  3. To set the value for the desired parameter, click on the Enter Number radio button to the right of the parameter. Click in the text input field and enter the value. If the value entered does not satisfy limitations set by the administrator, a warning will be issued upon trying to UPDATE the settings.

  4. To set the time the traffic statistics will be retained for, check the Delete traffic statistics older than...Months, and type in the number in the input field provided.

  5. To utilize a mail bounce message, select the radio button for Bounce with phrase and enter the text that the mail bounce message is to contain.

  6. To utilize a catch-all email address, select the radio button for Catch to address and enter the appropriate email address.

  7. Check or uncheck the WWW prefix checkbox to determine whether the given domain will allow the www prefix to be used to access the domain. If the box is checked, Internet users will be able to access a domain (i.e. domain.bogus) by utilizing either the domain name itself or the domain with the "www" prefix. If the box is unchecked it will not be accessible with the "www" prefix (i.e. www.domain.bogus).

  8. Check or uncheck the Allow scripting for web users and WebMail checkboxes to enable or disable the corresponding options.

  9. The UPDATE button is used to submit any and all changes.

  10. The UP LEVEL button returns you to the Domain Administration page.

NOTE

Selecting UP LEVEL without selecting UPDATE will cancel all changes.

NOTE

If data is improperly entered (i.e. the wrong format of an email address, et cetera), an error message appears with a notice of the error.

PSA allows the client to perform several email administration functions. PSA uses the qmail system to help you set up email accounts and services.

You can create and manage email boxes for individuals or customers within your domain. Email management functionality includes:

  • Create, edit or delete email boxes and edit individual mailbox quotas.

  • Redirect or forward messages from one email box to another email address.

  • Create, edit or delete email groups (several individual accounts grouped together under one email address for convenient multi-copy messaging).

  • Create and remove mail aliases for a mail name.

  • Create, edit, or delete email autoresponders (automatic reply to email sent to the given mail name)

When you create email accounts for domain users, you are creating email boxes, which will be accessible via POP3 or IMAP protocols. Mailbox creation is as easy as typing in a name and password. Follow these steps to manage mail names:

  1. From the Client Home page, click the domain name that you want to work with from the list provided. The Domain Administration page appears.

  2. Click the MAIL button. The Mail Names Management page appears. From this page, users can:

    • Create a new mail name.

    • View a list of mail names currently existing under the specified domain. To the left of each domain name on the list there are four icons representing different mail account types. They are:

      • Mailbox (represented by the Mailbox icon)

      • Redirects (represented by the Outgoing Envelope icon)

      • Mail groups (represented by the People icon)

      • Autoresponders (represented by the Revolving Envelope icon)

    • Click on a specific mail name to access to the Mail Name Properties page for that given name.

    • Search the mail names list for a certain pattern. It may help you in case you have a great number of mail names in the system and you need to work with a particular one. To search the list, type the pattern string in the text input field and click SEARCH.

    • Sort the list by various parameters. To sort the list by a certain parameter in ascending or descending order, click on the name of the parameter. An arrow will appear indicating the order of sorting: down for descending order, up for ascending.

    • Delete mail names. To remove one or more mail names, check the checkboxes in the Sel column of the mail names list corresponding to the mail names you wish to remove and click REMOVE SELECTED. The Mail Names Removal page appears. There you will need to either confirm the removal (check the checkbox and click SUBMIT) or CANCEL it.

  3. To create a new mail name, click in the Mail Name text box provided and enter the desired name. Click ADD to submit this name. You then access the Mail Name Properties page, where you can adjust the Mail Name properties.

  4. The new mail name appears on the mail names list.

NOTE

The four icons to the left of each mail name are faded (grayed out) when they are inactive. The icons appear in color when active. To change the activation settings, the user must click on a given mail name. The Mail Name Properties page displays. From here, the user can enable any of the features.

The Mail Name Properties page allows the client to activate any combination of mailboxes, mail redirects, and mail groups for a given mail name.

  1. From the Client Home page, click the domain name that you want to work with from the list provided. The Domain Administration page appears.

  2. Click the MAIL button. The Mail Names page appears.

  3. In the Mail names list, click on the name you want to edit. You then access the Mail Name Properties page.

  4. The mail name is displayed at the top of the page. To change the mail name, click in the name field, change the name, and click UPDATE.

    NOTE

    From the Mail Name Properties page, you can also enable and set up:

    • Mailbox Accounts and Quotas

    • Mail Redirects

    • Mail Groups

    • Mail Autoresponders

    • Mail Aliases

  5. When you are finished with editing mail name properties for the domain, click UPDATE to accept changes and return to the Mail Names page.

You can set up a mailbox and password for your mail name. This mailbox will be accessible using either POP3 or IMAP protocol.

NOTE

An administrator can limit the number of mailboxes a client can have for a given domain.

To create a mailbox for a given mail name, from the Mail Name Properties page, follow these steps:

  1. Click in the check box provided next to Mailbox.

  2. When enabling a mailbox for the first time for a mail name account, you must enter a password.

    • The Old Password will say "NONE" if you have yet to enter a password. Once it is entered, the password cannot be viewed from this screen.

    • To enter a password, click in the New Password text box and enter the selected password.

    • To properly update the password, you must re-enter the password in the Confirm Password text box.

    • To set up the mailbox quota, select the Default for domain radio button to set the limit to the maximum available in the given domain, or select Enter size and enter the quota you wish to set, in KiloBytes, for the given mailbox. Note that this limit may not exceed the default set for the domain.

    • Once you have enabled the mailbox, entered the passwords and set up mailbox quota, click UPDATE to submit the information.

    • To change a password, simply re-enter the new password in the New Password text box, re-enter this password in the Confirm text box, and click UPDATE.

NOTE

Once enabled, the mailbox icon on the Mail Names page appears in color.

You can forward or redirect email from one mailbox to another email address. By creating an email redirect or alias, messages are sent to a different email box without the sender needing to know the new address. Email can be redirected to an address outside the domain. Use this feature to:

  • Temporarily forward mail when someone is unavailable to receive it

  • Send mail to a new mail box if a mail box user is leaving the organization

  • Forward mail to a new account which will eventually replace an old mail box (e.g. someone is changing their mailbox name but hasn't had time to inform all correspondents of the change yet)

NOTE

The administrator has the ability to limit the number of mail redirects that the client can create for a given domain.

In order to create or enable a mail redirect for a given mail name, from the Mail Name Properties page, follow these steps:

  1. Click in the check box provided next to Redirects.

  2. In the text field to the right, enter the appropriate address to which to forward mail sent to this mail name.

  3. To change the redirect address for a given mail name, click on the existing entry in the Redirects box and change it to the new address.

  4. Click the UPDATE button to enter these changes.

NOTE

Once enabled, the redirects icon on the Mail Names page appears in color.

A mail group is a list of several email accounts that are grouped together under one email address for convenient multi-copy messaging. For example, if you want to send the same message to 5 people in the programming department, you can create a "Programming" email group that includes the individual email addresses for all 5 staff members. So, when someone sends a message to the Programming email group, he/she only types and sends one message. Copies of the message are emailed to all 5 individuals. By using mail groups, the sender does not need to know each individual's email address, just the group name. In this way, mail groups save time.

NOTE

The administrator has the ability to limit the number of mail groups that the client can create for a given domain.

To create a mail group for a given mail name, from the Mail Name Properties page, follow these steps:

  1. Click in the checkbox provided next to Mail Groups.

  2. To create a new mail group, ensure the box is checked, then click the ADD button.

  3. The Add Mail Groups box appears.

    NOTE

    Group members can consist of either external mail addresses (those not belonging to this domain) or accounts existing within the domain.

  4. To add an external mail address to a Mail Group, fill in the correct address in the enter external recipient mail text box, and click ADD.

  5. To add an existing account from the same domain, click on the desired address in the Select registered users list, and click ADD.

  6. The selected addresses will appear in the box to the right of the mail groups checkbox on the Mail Name Properties page.

  7. To delete one or more group members, highlight the selected group member in the box to the left of the mail group check box. Click the REMOVE button.

  8. A warning will appear. Click OK to confirm that you want to delete the address from the mail group.

  9. After completing your changes, click UPDATE to submit all changes.

NOTE

Once enabled, the mail groups icon on the Mail Names page appears in color.

Clicking on the MAIL GROUPS button located at the top of Mail Name Properties page, you will access the Mail Groups Management Page.

All mail groups created for the domain are displayed on that page and two lists are provided: the list of mail groups you are currently subscribed to is located on the left side, and the list of available mail groups is on the right.

  • If you wish to subscribe to a new mail group, select the desired group from the list of available mail groups, click ADD.

  • If you wish to unsubscribe from a mail group, select it in the left side list, click REMOVE.

  • Click UP LEVEL to return to the Mail Name Properties page.

You can create a number of mail aliases for your mailname.

In order to manage mail aliases, click on the MAIL ALIASES button located at the top of the Mail Name Properties page. The Mail Aliases Management page appears.

From that page you can create and remove the mail aliases:

  • To create a new mail alias, enter the name of the alias into the Mail alias name input field. Click ADD. The alias will immediately appear in the aliases list.

  • To remove an alias, check the corresponding checkbox in the Sel column. Click REMOVE SELECTED. You can also click on the Sel column header to select all list items.

  • You can also sort the list of aliases by name in ascending or descending order. To do that, click on the Name header of the list. The arrow will show the order of sorting.

  • You can search through the list of mail aliases. To do that, enter the pattern string in the field next to SEARCH button, click SEARCH.

  • Click UP LEVEL to return to the Mail Name Properties page.

A mail autoresponder is an automatic reply that is sent out from a given mail name when incoming mail is received at that address. Autoresponders can include both a text message and attached files. This mail function is often used on mail accounts for individuals who need an automated response because they are away, or are unable to check their mail for any number of reasons. On the autoresponders' section of the Mail Names Properties page, you can upload and include attachment files for your autoresponders, enable the autoresponders function for a given mail name, and access the autoresponders' list.

In order to enable and set up an autoresponder for a given mail name, from the Mail Name Properties page, follow these steps:

  1. To first enable autoresponders for a mail name account, click in the checkbox provided next to Mail autoresponders. When the check appears, autoresponders are enabled for the mail name. If you click again, it will uncheck the box, and autoresponders will be disabled.

  2. For the Autoresponder feature you have the option to include file attachments. To include a file to be selectable within the set up of autoresponders for the given mail name, use the Browse button to search for and select the desired file(s). (File sizes should be limited to no more than 1MB.) For your information, the total size of all uploaded files is displayed under the repository box.

  3. Click the SEND FILE button. The attachments will then appear in the Repository.

  4. These files will be available for any autoresponders that are set up for the given mail name. To delete one or more files highlight the desired file(s) and click the REMOVE button. A warning will appear prior to deleting the selected file(s).

  5. To add a new mail autoresponder, click the ADD button.

  6. A pop-up screen prompts you to enter a name for the autoresponder. Enter the desired identification name, and click OK to submit.

  7. The Edit Mail Autoresponder page appears.

    • The selected autoresponder name is listed for the given mail name account. You can click in the text box where the autoresponder name is listed, and edit the name. Click UPDATE to submit.

    • The ON/OFF status for the autoresponder is shown. [ON] indicates that the autoresponder is on. [X] indicates that the autoresponder is off. You can adjust this setting by clicking the ON/OFF button. This status icon also appears on the autoresponders list on the Mail Names Properties page.

    • Beneath the Request text input box, you can determine whether an autoresponder responds to specific text found within either the subject line or body of the incoming email, or if it responds to ALL incoming requests.

    • To set up the autoresponder to always respond, regardless of the contained text, click the bottom radio button for always respond.

    • Using the Request text input box and radio buttons, you can set up the autoresponder to send an auto response when an incoming request contains defined text in its subject line or body.

    • Click the in the subject radio button to respond to specific text in the subject of the request, or click the in the body radio button to respond to specific text in the body of the request.

    • You can select a specific subject to appear in your autoresponder using the Answer with subject option. To simply respond with the same subject as was received from the incoming request select the radio button for the default setting. To specify a specific subject line select the radio button beside the text box and enter the desired text.

    • In the Reply-To address field, you can specify the return address that will be set up in the autoresponder message. This is done for the messages not to be directed to the autoresponder itself, when users click "Reply to the message" in their mail client software.

    • You can enter text to be included in the autoresponder in the Answer text field.

    • Using the ADD and REMOVE buttons, you can attach files to be included in the autoresponder. These files must be uploaded into the Repository on the Mail Names Properties page. Select the uploaded file from the Attach files list, and use the ADD button to attach the file to the autoresponder. Click REMOVE to remove a file.

    • You can limit the frequency at which the autoresponder responds to the same unique address, after receiving multiple emails from it. In the Reply to the unique email address not more than [ ] times a day input field, you can set the autoresponder to respond not more than a specified number of times a day. The default setting is to respond not more than 10 times in one day to unique mail addresses.

    • You can define the number of unique addresses that the autoresponder will remember. Enter the desired number in the Store up to: field.

    • This memory enables the system to implement the answer-frequency and respond-once functionality. In the event of extremely high mail volume, to protect server performance, you can limit the address memory of the system database.

    • To specify an email address to which incoming requests are forwarded, enter the new email in the Forward request to e-mail field. Email requests meeting the properties established on this page will be forwarded to this alternate email address.

    • Click the UPDATE button to submit all changes.

There are five types of accessible DNS records:

A = Address - This record is used to translate host names to IP addresses.

CNAME = Canonical Name - Used to create additional host names, or aliases, for hosts in a domain.

NS = Name Server - Defines an association between a given domain name and the name servers that store information for that domain. One domain can be associated with any number of name servers.

MX = Mail Exchange - Defines the location of where mail should be delivered for the domain.

PTR = Pointer - Defines the IP address and host name of individual hosts in the domain. Translates IP addresses into host names.

When you first enter this screen, you see the DNS status for the domain, as well as the default DNS settings created for the given domain. PSA will pull the default DNS settings from those set up under the Server DNS option.

Within PSA there is the ability to create multiple mysql databases as well as multiple users within each database. Also, directly accessible via PSA, is a link to PhpMyAdmin, a PHP interface that abstracts mysql into a web-based administration tool, allowing you to sort, edit, and create tables within a given database. Database limits are set through domain preferences and database disk usage is calculated within the domain's total allotted disk space.

PSA allows you to search the Database List for a certain pattern. It may help you in case you have a great number of databases in the system and you need to work with a particular one. To search in the Database List:

  1. Select the input field and type in the pattern string.

  2. Click the SEARCH button.

  3. If there were any items found matching the pattern string entered, they will all be displayed in the form of the reduced Database List.

  4. If no matches were found it will be so stated.

  5. The button SHOW ALL will revert to displaying the whole list of databases.

There is also another way to ease the process of working with a large list of databases. An option of sorting the list by several various parameters is made available to you. You can sort the Database List by Type and Database Name. To sort the list by a certain parameter in ascending or descending order, click on the name of the parameter. An arrow will appear indicating the order of sorting: down for descending order, up for ascending.

  1. Click the DATABASES button at the Domain Administration page. The Databases Management page appears.

  2. To add a new database select the Database name field, enter the desired name, and select ADD. The Database Editing page appears.

  3. To add database users to the newly created database enter the user name into New user text box and select ADD. The Database User Management page appears.

  4. Enter your new password in the New Password text box, and then enter it again in the Confirm Password text box. Select UPDATE to complete the creation of the new user. Selecting UP LEVEL will ignore all entries and return to the Database Editing page making no changes.

  5. Once you have completed the creation of the new database and its users select Up Level to return to the Database Management page.

  6. To add further databases, follow the steps outlined in 1-5 above. To return to the Domain Administration page select UP LEVEL.

  1. Click the DATABASES button at the Domain Administration page. The Databases Management page appears.

  2. Click on the database that you wish to edit. The Database Editing page appears.

  3. To add database users to the selected database enter the user name into New user text box and select ADD. The Database User Management page appears.

  4. Enter your new password in the New Password text box, and then enter it again in the Confirm Password text box. Select UPDATE to complete the creation of the new user. Selecting UP LEVEL will ignore all entries and return to the Database Editing page making no changes.

  5. To edit the password of an existing database user, select the user from the database user list. The Database User Management page appears.

  6. To delete existing database users select the users that you wish to delete using the checkboxes on the right of the screen and select REMOVE SELECTED. You will be asked for confirmation prior to final deletion of the selected users.

  7. To access and/or edit database content you can do so using the PHPMYADMIN option. PhpMyAdmin provides a web-based graphical interface for mysql. This can be used to make content edits to your existing databases.

  8. Once you have completed all edits of the database and its users select Up Level to return to the Database Management page.

  9. To delete existing databases select the users that you wish to delete using the checkboxes on the right of the screen and select REMOVE SELECTED. You will be asked for confirmation prior to final deletion of the selected users.

  10. To edit further databases, follow the steps outlined in 1-9 above. To return to the Domain Administration page select UP LEVEL.

You may have hosting privileges established in your domain so that you can provide various Internet services (e.g. software applications, a forwarding address, and FTP transfers). PSA allows three different types of hosting services:

  • Physical Hosting - This is the most common type of hosting service, creating a virtual host (disk space on the local server) for the client. The client controls and publishes his own website without having to purchase a server and dedicated communication lines.

  • Standard Forwarding - With this type of forwarding, all requests to the domain are forwarded by your server to another Internet address (no virtual server is created). When an end user searches the Internet for the client's domain, he is routed to another URL, and the address in his browser window changes to the new URL. This may be confusing to the end user.

  • Frame Forwarding - All requests to this domain are forwarded to another Internet address (no virtual server is created). But with this type of f